Refund policy

Returns & Refund Policy

This page explains your rights when returning items bought from Magazin Jorika Flekssa.

Different rules apply depending on where you are:

  • If you are a consumer in the European Union, your statutory right of withdrawal applies (Section A). Where Section A gives you more rights than our general terms, Section A prevails.
  • In all other cases, our general return and exchange terms apply (Section B).

Sections C–E (wrong item or defect, how to contact us, refunds) apply to everyone.

A. Right of withdrawal (consumers in the EU)

If you are a consumer in the EU, you may withdraw from your purchase within 14 days without giving any reason.

The period runs for 14 days from the day you (or a third party you nominate, other than the carrier) take physical possession of the goods. If your order is delivered in several parts, the period runs from receipt of the last item.

How to withdraw. To exercise your right of withdrawal, send us a clear statement of your decision before the period ends. The easiest way is our withdrawal form: Right of withdrawal. You may also contact us using the details in Section D. We will confirm receipt of your withdrawal by e-mail.

Returning the goods. After you withdraw, send the goods back to us within 14 days of telling us. You bear the direct cost of returning the goods. The return address is provided in our confirmation message.

Condition of the goods. You may handle and inspect the goods as you would in a shop (for example, try clothing on). You are only liable for any diminished value resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refund. We will refund all payments received from you, including the standard delivery cost, within 14 days of being informed of your withdrawal. We may withhold the refund until we have received the goods back, or until you provide proof that you have sent them, whichever is earlier. If you chose a delivery method more expensive than our standard option, we do not refund the supplementary cost. Refunds are made using the same payment method you used, at no extra charge to you.

Exceptions (EU). The right of withdrawal does not apply to certain goods, in particular:

  • sealed goods that are not suitable for return for reasons of health protection or hygiene, if they were unsealed after delivery (e.g. underwear, hosiery, swimwear and other items in direct contact with the body);
  • goods made to your specifications or clearly personalised (custom orders).

B. General returns & exchanges (other cases)

Where the EU right of withdrawal does not apply, you may request an exchange or return of an unused item of proper quality within 14 calendar days from the date of delivery (the delivery day is not counted), provided that:

  • the item has not been used and shows no signs of wear, washing, or damage;
  • the original condition and consumer properties are preserved;
  • tags/labels (if applicable) and original packaging are intact;
  • proof of purchase is available (receipt / order confirmation / shipping document).

Items not eligible under these general terms. In accordance with the Cabinet of Ministers of Ukraine Resolution No. 172 dated 19.03.1994 (list of non-returnable/non-exchangeable goods of proper quality), we do not accept returns/exchanges of proper-quality goods for:

  • underwear / intimates (briefs, bras, bodysuits, corsets, tops, nightwear, etc.);
  • hosiery (socks, tights, etc.);
  • items/accessories that have direct contact with the body.

This does not affect your rights in cases of a wrong item or defect (Section C), or the EU right of withdrawal (Section A).

How to request a return or exchange:

  1. Contact us and tell us you would like a return/exchange. Please include: order number; item name; brief reason; full name and phone number.
  2. Get instructions and the return address. For general (non-EU) returns, the return address is provided after your request is reviewed by our manager. Returns sent without prior contact may be delayed.
  3. Send the item back. Return shipping is paid by the customer, except where the issue is our mistake (see Section C).

C. Wrong item or defect (applies to everyone)

If you received:

  • the wrong item (wrong size / model / colour), or
  • an item with a manufacturing defect or shipping damage,

please contact us as soon as possible and attach photos/videos. In such cases we will arrange a free exchange or a full refund, in accordance with applicable consumer protection rules, and we cover the return shipping.

D. How to contact us

  • E-mail: heorh@magazinjorikaflekssa.com
  • Instagram DM: @magazin.jorika_flekssa
  • Telegram DM: @magazinjorikaflekssa1
  • Phone: +380 73 531 25 89 (Mon–Fri, 10:00–20:00)

E. Inspection & refund timing

After your parcel arrives, we inspect the item within up to 5 business days. If it meets the applicable conditions, we confirm the return/exchange and issue the refund to your original payment method (or, by agreement and where technically possible, to a bank account) within up to 5 business days.

For EU withdrawals (Section A), the overall refund deadline of 14 days from notification applies.

The following are generally not refundable (except where required by law — including EU withdrawals under Section A — or approved by us in a specific case):

  • the return shipping cost;
  • bank/payment processing fees (if applicable);
  • cash-on-delivery service fees (if applicable).

When a return may be refused

We may refuse a return/exchange if:

  • the applicable period has expired;
  • (under Section B) tags/labels are missing or the item shows signs of use beyond normal inspection;
  • the item is on the non-returnable list and no statutory right applies;
  • the returned item does not match the request/order details.